Terms and Conditions
Making a purchase
We wish to make your purchase as straight forward as possible. After viewing our Online Store, click on any items that you wish to buy and put them into the 'jewellery box'. When you have made your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. If the "Add to Cart" button does not appear the item may be out of stock - please contact us and we will advise on availability.
We accept credit card payment via Google Checkout. We do not accept payment by cheque. We will only charge for any item when it is ready to be dispatched. Backordered items are not charged until they are dispatched. We will try to dispatch your order to you within 3 working days of receipt of order, but if for any reason we cannot dispatch goods within 7 working days, we will inform you by email. Should this be unacceptable, the order can be cancelled. A full refund will be made on any payment sent / received.
Back orders
If your item is not in stock, it will be placed on back order. You will always be emailed with the option to cancel your order if you would rather not wait. On cancellation, a full refund will be made on any payment received.
Credit card security
We use Google Checkout to process Credit Card payments from our customers. We do not store any credit card information on our systems.
Google Checkout is renowned for the provision of safe, secure online transactions.
If you have any questions about security on by-hand.couk please email info@by-hand.co.uk.
Guarantee
We guarantee your satisfaction. All of our products come with a 14-day no quibble guarantee which does not affect your Statutory Rights.
We must be informed within 48 hours if goods were received damaged. All parcels should be signed for 'unexamined'.
If you change your mind within 14 days of receipt, we will gladly refund payment, provided:
- You have informed us prior to returning the goods
- The goods are received un-used and carriage paid
- If goods were received by you damaged, we will refund carriage.
If you have a complaint
If you have any cause for complaint please inform us as soon as possible by email at info@by-hand.co.uk, by telephone, or by letter in order that we can put things right
without delay.
All complaints will be acknowledged within 5 working days of receipt, and a decision made within a further 5 working days where the complaint is within our power. If, for some reason we cannot deal with your complaint within these time limits, we will give you a reason for the delay, and a date by which your complaint will be dealt with.
Reaching Us
If you need to reach us, please email us at info@by-hand.co.uk
Alternatively you can write to us at: By Hand, PO Box 169, Leeds, LS9 1BF or telephone us on 0113 225 8972.
