How To Shop at By Hand
Step 1:
Browse our catalogue and select the item that you want to buy by clicking on “Add to jewellery box”.
Step 2:
You will now have the option of proceeding to checkout to make your purchase by entering your email address and then clicking on “checkout”. If you wish to add more items to your jewellery box then simply return to the product catalogue and repeat the process for all of the items that you wish to buy. The number of items in your jewellery box is displayed in the top right-hand corner of the page.
Step 3:
Once you have clicked on “checkout” you will be asked to enter your details. You have the chance to add any special requests to your order, and, if you want your order gift wrapped, you can select that option here. If you are interested in By Hand and the products that we offer then select to receive our newsletter and we will keep you up-to-date with any new additions and developments.
Step 4:
Click on “checkout” again and you will be taken to the Google Checkout page to complete your payment. Google Checkout is renowned for its provision of safe and secure online transactions and features a fraud protection policy to ensure that you can shop with confidence. More information about Google Checkout can be found here.
Step 5:
Once you have entered your card details and finalised your transaction you are done! We will send you an email confirming your order and will set about dispatching your item within 1 or 2 working days. We will email you when your item has been dispatched with your order tracking number so that you can keep tabs on your parcel.
Step 6:
Enjoy your purchase and don’t forget to visit By Hand again in the future – we are constantly adding new products to our collection. Also, please do let us know what you think about your product, about By Hand and about the overall service that you have received. We would love to hear from you!
Remember: If you are unhappy with your purchase you can return it within 14 days of placing your order and receive a full refund of the product price.*
Our Customer Service Helpline is open Monday to Friday between 9 am and 5 pm. We are happy to answer any questions that you may have. Just call: 0113 225 8972.
Common Questions:
Q: How do I place an order?
A: All orders are placed via our website at www.by-hand.co.uk. Our website is available 24 hours a day, 7 days a week and offers a simple way to make your purchase. Simply browse our catalogue of fair trade products and follow the instructions above to make your purchase. If you have any questions then call our Customer Service Helpline on 0113 225 8972 (open during standard office hours).
Q: How do I pay?
A: We use Google Checkout to complete all transactions made at By Hand. Google Checkout is renowned for its safe and secure service and is extremely easy to use. Payments can be made with all cards carrying the MasterCard, Solo, VISA and VISA Electron logos.
Q: How are the items delivered?
A: We use Royal Mail’s first-class Signed For service to deliver all of our packages and we promise to dispatch your item within 1 to 2 working days of receiving your order, so long as the item is in stock.
We charge a fee of £3.50 for postage and packaging. This includes this first-class Signed For delivery and the By Hand packaging: either stunning presentation boxes made from recycled materials, or beautiful jute drawstring pouches, which are designed to be used again and again.
We also offer a next-day delivery service. This costs £6.50.
And remember: if you spend over £40 you will receive free standard delivery on your purchases!
Q: Which countries do you deliver to?
A: At present we deliver throughout the UK and also to Europe. Deliveries to mainland Europe are charged at £8 and include packaging and recorded delivery.
Q: What if I want to return the item?
A: We offer a full returns policy. Simply return the unwanted item to us within 14 days of placing your order, and let us know why and we will refund the product price in full to your account. The product must be unused and resalable and must include the original packaging. Unfortunately, due to reasons of hygiene, we are not able to accept returns of earrings. Please note that refunds on returns do not include postage costs.
Q: What if I receive a faulty item?
A: We check all items thoroughly before dispatching them and wrap them carefully in suitable packaging. We do, however, understand that damages can occur during postage and will do all we can to rectify the situation. If the item that you have received is faulty then please notify us immediately and return the item in its original packaging to us within 48 hours of having received it. We will refund all delivery charges and give you the option of choosing a replacement of identical value or receiving a full refund.
Q: Will my details be passed onto 3rd parties?
A: No! Please see our Privacy Policy for more details on how we handle your information.
Q: What impact will my purchase have on the environment?
A: We are a small company and we are dedicated to acting in an environmentally friendly manner. We use recycled jiffy envelopes, recycled boxes and eco jute pouches to package our items, and all bubble wrap used is at least second-hand. We then take all parcels to our local post office on foot, thus eliminating all carbon emissions on our part.
Shopping on the internet can also be seen as an environmentally friendly alternative to driving into town and shopping on the high street. It also means that you are supporting a small, UK-based, ethically minded company, rather than a large multi-national company.
*Unfortunately, due to reasons of hygiene, we are not able to accept returns of earrings. Refunds on returns do not include postage costs.
